Air & Ocean Export Operations Representative
Our client is a global freight forwarder that helps its customers grow by offering superior service, transparency and total visibility to your supply-chain. For more than 60 years, the German-based Freight Forwarder has relied on a hands on, old school Customer service approach to build a global network and trusted partnerships in nearly every industry, including automotive, consumer retail, food, healthcare, industrial. With Offices in Germany, Hong Kong, Guangzhou, as well as Chicago, IL, Clearwater, FL and Charleston, SC their growing team is ready to accept any challenge.Air & Ocean Export Operations Representative
Our client is seeking a motivated individual with experience in international export freight, both air and ocean. This is a fast-paced forwarding operation.
Job Type: Full-time
Responsibilities:
- Provide pricing quotation and accept orders for booking export shipments.
- Ensure completeness and correctness of export documentation.
- Perform AES filings.
- Adhere to and develop processes and procedures for maintaining and ensuring governmental compliance.
- Coordinate shipping, delivery, and customs process with international agents, shipping lines, and carriers for both Air and Ocean Freight.
- Tracking of outbound shipments with ocean and air freight carriers and communication of status to clientele.
- Deep understanding of FCL/LTL/TL and air carrier and delivery process.
- Accurate and timely distribution of documentation.
- Arrangement of timely cargo pickup and delivery.
- Negotiation of freight rates with common carriers and warehouses.
- Establishment of best practices and the performance of duties in accordance with internal and client-established KPIs.
- Minimum of 5 years’ experience in handling export customer service.
- Experience with Indirect Air Carrier program.
- Experience with NVOCC Operations & FMC Filings.
- Have the ability to speak multiple languages is preferred, not a requirement.
- Be exceptionally organized and detail-oriented.
- Experienced in a high-energy multitasking environment.
- Experienced in MS Excel and MS Word.
This position offers a competitive base salary.
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