Brokerage Operations Specialist
Our client is a licensed and bonded freight brokerage that was founded in 2014. Their professional team has significant experience in handling and executing all of your logistical and supply chain needs, in the most timely and cost-efficient manner. They have partnered with numerous carriers to secure better rates, while still maintaining their outstanding service, which then enables them to pass these savings directly down to their customers. Their main objective is to provide their customers with the highest quality service while providing cost savings, timely shipments, and superior customer service.Brokerage Operations Specialist
The Brokerage Operations Specialist is vital in optimizing the management of the freight brokerage's logistics operations for a diverse range of goods. This role ensures the efficient, timely, and cost-effective delivery of goods by coordinating the end-to-end transportation process. As the central liaison among customers, carriers, and internal departments such as sales and billing, the coordinator tackles logistical challenges, maintains high customer satisfaction, and continuously improves operational processes. The primary objective is to streamline logistics operations to enhance efficiency, reduce costs, and improve performance, focusing on thorough tracking and monitoring of shipments and facilitating communication across departments. Ensuring compliance with safety and regulatory standards is also a critical aspect of this role, which supports the brokerage’s growth by maintaining smooth operational flow and effective departmental coordination.
Job Type: Full-time
Responsibilities:
- Order Management and System Updates:
- Enter new orders into the Transportation Management System (TMS) as they pertain to the role, ensuring all order details are accurate and updated in real time.
- Schedule necessary appointments, logging any appointments made by carriers, and ensure that all order-related information is communicated efficiently across internal and external parties.
- Customer Service and Issue Resolution:
- Provide exceptional customer service by proactively identifying and resolving issues that could affect the timely pickup and delivery of freight.
- Manage challenges related to carrier and capacity issues, maintaining a composed approach during high-pressure situations to handle urgent shipments effectively.
- Operational Coordination and Efficiency:
- Foster regular interaction with other departments to enhance operational processes and implement solutions based on customer feedback and market conditions.
- Suggest and implement strategies to increase operational efficiency and effectiveness, including adapting to last-minute order changes and handling various other operational tasks as needed.
- High school diploma or a GED required. Associate’s or Bachelor’s degree preferred but not required.
- 3-5 Years working for another 3PL/Freight Broker/Transportation company in a logistics/operational capacity.
- Bi?Lingual in Spanish preferred but not required.
- Proficient in Microsoft Office Suite.
- Familiarity with Salesforce or other TMS and/or CRM is a plus.
- Customer service experience is a must.
This position offers a competitive base salary.
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