Business Development Representative
Our client is all about enhancing local communities, offering their customers choice, quality products when and how they want them, and providing exciting career potential to the people who ensure their excellence — their family of associates. The company vision is to be a best-in-class business that feels local, where relationships matter. They do so by putting customers, consumers, communities and co-workers first, each and every day. Our client takes pride in service excellence and they enjoy providing a great customer experience, whether in their more than 155 corporate-owned grocery stores, 19 distribution centers, company service centers or through their premier fresh produce distribution network.Business Development Representative
The Business Development Representative will use their experience in the transportation, brokerage and/or third-party logistics to generate and/or manage customer partnerships for our client. While this position is an individual contributor, it may oversee a team of support personnel to ensure daily operation tasks are completed and customer service levels continue to be met for company accounts.
Job Type: Full-time/hybrid
Responsibilities:
- Responsible for developing and managing customer partnerships through prospecting, cold calling, networking, existing business partnerships, past contacts, internet searches, website leads, manufacturing guides, and social media contacts.
- Achieve and exceed period, quarterly, and annual revenue, margin, and partnership specific KPI goals.
- Generate and maintain contractual and transactional freight utilizing network of carriers, company fleet, dedicated fleet, and backhaul operations.
- Create and execute a specific partnership strategy for accounts to provide continuous profitable growth opportunities.
- Execute operational processes for customer partners through loading building, scheduling, issue escalation, proactive communication, track/trace, and reviewing financials.
- Strategize with procurement and pricing teams to execute pricing projects for opportunities and current customer partners.
- Tracking and maintaining all sales prospecting activity in the company CRM (Salesforce).
- Participate in the investigation causes of over short and damage claims.
- Resolve freight invoice discrepancies regarding customer and carrier pricing and any accessorial charges/fees.
- Support Accounts Receivables with collections of past due invoices for assigned customer(s).
- Participate in the on-call support rotation and respond to any issues that arise in a timely manner.
- Ability to travel as business requires.
- Additional responsibilities may be assigned as needed.
Experience:
- Bachelor’s degree in business administration, logistics or other related field or equivalent combination of education and experience.
- Experience in related position a plus.
- Must have general understanding of brokerage operations and geographic freight markets.
- Prior demonstration of negotiation skills is preferred.
- Experience with transportation optimization tools a plus.
- Familiarity with all transportation modes.
- Basic understanding of supply chains, carrier pricing and warehouse operations.
- Strong written and verbal communication skills.
- Strong organization, multi-tasking, problem-solving skills, and must be detail oriented and able to meet scheduled deadlines.
- Must have a strong commitment to customer service, solution execution and follow through.
- Ability to work in a fast-paced team environment.
- Working knowledge of Microsoft Office (i.e., Word, Excel, etc.) required; experience with a transportation management system preferred (i.e., Mcleod TMS).
- Must be able to participate in on-call rotation.
This position offers a competitive base salary.
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