Customs Brokerage Department Manager
Our client is an asset-based logistics provider founded in1986. They provide freight transportation and logistics, outsource solutions, produce sourcing, and information services to customers through a network of their offices in North America and Asia. To meet their customers' freight needs, they provide access to their trucks and 66,000 transportation providers worldwide, including contract motor carriers, railroads, air freight carriers, and ocean carriers. They’ve built a strong reputation as an industry leader due to their performance-driven culture, and their proven track record of success.Customs Brokerage Department Manager
Our client is seeking a hands-on Customs Brokerage Department Manager to oversee U.S. customs clearance processes that support customers’ import/export needs.
Job Type: Full-time
Responsibilities:
- Oversee end-to-end import and export customs operations, collaborating with the forwarding department.
- Ensuring adherence to all customs regulations, including tariff classifications, import/export restrictions, and documentation requirements as well as reviewing and approving custom entries for accuracy of date, and duty calculations in addition to compliance and regulations.
- Demonstrate in-depth knowledge of customer needs, promptly respond to requirements and issues, and resolve matters related to ISF (Importer Security Filing) and entries.
- Liaise with US Customs, respond to inquiries and resolve issues raised by customs officers and customers.
- Stay current with, customs requirements, international trade regulations, and trade agreements to ensure full compliance.
- Cultivate and maintain strong client relationships, addressing logistics needs and ensuring satisfaction.
- Manage department budget, allocate resources, identify cost-saving opportunities, and improve operational efficiency.
- Implement and maintain supply chain security measures, including government and CTPAT requirements.
- Maintain and update operational SOPs and KPIs to optimize processes.
- Assist the Business Development Department (Sales) for new and existing customer relationships, promoting company services.
- Provide operational and regulatory training to department staff and encourage team progression.
- Other duties as assigned.
- Bachelor’s degree in Business, Logistics, or related field preferred or 10 years of custom brokerage experience in lieu of education.
- Minimum 5-7 years of management experience in customs operations with extensive knowledge of various customs clearance services.
- Active Customs Broker License required; Candidate who has passed the exam and applied for the license will be considered.
- Proficiency in CargoWise software (Customs Entry System) is required.
- Strong organizational, time management, and multitasking skills.
- Demonstrated ability to manage a profit center and report on revenue generation, profit, and loss.
- Excellent communication and interpersonal skills.
- Analytical mindset with problem-solving abilities.
This position offers a competitive base salary.
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