Director of Brokerage Operations

• Location: Irving, Texas
• Type: Direct Hire
• Job 11350
• Salary: $100,000 — $130,000

• Assume responsibility for the day-to-day operations of the brokerage business unit, including carrier relations, national accounts customer service, dispatch, and centralized operations.
• Lead the initiative to develop, manage, and execute the Company's brokerage strategy among three operating entities. Work to increase synergy between brokerage operations and our client’s other organizations.
• Develop and implement new strategies, services, and tactical business plans and ensure the necessary resources are in place to fulfill customer's needs and contract obligations from an operations perspective.
• Candidate must have an entrepreneurial mindset and possess the ability to effectively align with business groups to enable positive and stable business growth.
• Establish close working relationships with the Director of Brokerage Sales and Director of Capacity and partner and communicate with all levels of an organization both internally and externally.
• Provide strong leadership to all functions of the business and build a "service/customer oriented" culture. Reinforce throughout the entire organization, the desire and commitment to the highest levels of customer service and achieve a high level of cost efficiency. Communicate and demonstrate this commitment to all customers.
• Evaluate current operational procedures and processes. Establish new procedures and implement improvements where required. Make sure all new procedures are implemented and adhered to throughout the organization.
• Ensure the highest level of customer service to all clients regardless of the account size. Make sure all Service Level Agreements and Performance Metrics are met or exceeded.
• Manage the selection, development, motivation, and retention of the staff required to grow and develop the operational aspects of the brokerage business.
• Ensure Company Policies and procedures are supported throughout the corporate and field operations.
• Assist with both short and long-term forecasting of operational resource requirements for brokerage.
• Conduct evaluation of the current team and provide mentoring to his/her team.
• Remain current on industry trends and provide strategic recommendations to management that keep our client’s brokerage on the "cutting edge."

• College degree required.
• 10+ years' experience in transportation operations with a proven track record of success.
• Familiar with a variety of transportation concepts, practices, and procedures.
• Experience with overall direction, coordination, and evaluation of the department.
• Possesses strong interpersonal skills with the ability to communicate the organization’s visions and values.
• Able to demonstrate a high degree of planning, organizational, analytical, and financial skills.
• Provide on-call support 24/7 for the dispatch group.
• Proficient computer skills especially with Microsoft Word, Excel, and PowerPoint as well as the essential TMS systems.
• Conceptual, strategic thinker with demonstrated ability to define problems, collect data, establish facts, and draw valid conclusions.
• Prior profit and loss responsibility preferred.
• Independent, must be able to work with little direction or structure and able to work effectively with all verticals and the sales team.
• Strong work ethic, e.g. "roll-up-your-sleeves" leader.
• Hands-on, customer-driven focus.

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